Notes

Chapter 4

• Start with your heart

  • Don’t be the friends of your children when they’re too young.

• Focus on What You Really Want

  • When handling incident, want: more information about what is really happening

• Heart

• work on me first

• Control your kids

  • to define what is “control”, whether it is protecting instead of controlling;
  • kids might tend to do somethings what their parents/family members do to feel belonging and safe;
  • step to step plan for “control” kids when kids are growing to be capable to make good decision and good control of their lives;

• Is there a conversion you can really stay focused? dealing with customers, “delight customer always” slogon of SAP product support

• Fools choice

  • keep silent might happen a lot in our daily life or work life
  • example: collect opinion by Vote button in email

• Break free of these Fool’s Choices by searching for the and

  • what is your understanding of “and”?

• rich get richer

• winning, punish, keep the peace

  • how can you punish the people in your worklife? think more positively during worklife.

Next session

• Homework
  • Ch4
• Host Volunteer
  • Loring

Updated: 14 October, 2021
Created: 13 October, 2021